simplOR, a company offering various levels of surgical support services, saw exponential growth of 700% pre-pandemic. To manage this rapid scaling, simplOR implemented HUB Software as a pivotal tool for inter-communication between vendors, hospitals, and service technicians. The transition led to significant improvements in inventory management, case tracking, and overall personnel efficiency.
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Before HUB, simplOR relied on emails and spreadsheets, causing delays and miscommunications.
Uncoordinated inventory led to issues with patient health and operational costs, with an estimated loss of $50,000 annually.
Tracking service technician performance was challenging, causing inefficiencies and compromising service quality.
With HUB, all stakeholders could interact on a single platform, reducing communication time by 40%.
HUB’s inventory management capabilities eliminated almost all instances of lost inventory, saving approximately $45,000 per year.
The tool enabled real-time tracking of technician activities, improving accountability and saving an estimated $30,000 per year in personnel costs.
HUB's streamlined processes contributed to a 20% improvement in customer retention rates.