FAQs

General

1. What is HUB?
   • HUB is a HIPAA-compliant healthcare coordination platform.
2. Is HUB HIPAA-compliant?
   • Yes, HUB is fully HIPAA-compliant for secure healthcare collaboration.

Account Management

1. How do I change my password?
   • Go to "Profile" → "Settings" → "Change Password."
2. How can I update my notification settings?
   • Navigate to "Profile" and change your notification preferences there.
3. How do I sync my calendar?
   • Link your Google or Apple account via "Profile" to sync calendars.

Cases

1. How do I create a new case?
   • Click the "+" button in the "Cases" tab.
2. What are case types?
   • Types are Quick Start, Enhanced, and Comprehensive Surgery Schedule.
   • Each case type is designed for varying levels of detail and complexity:
     • Quick Start: This is the simplest form. Ideal for quick case setups without needing extensive details.
     • Enhanced: A more detailed option that allows for workflows and additional participant roles.
     • Comprehensive Surgery Schedule: The most detailed form. Designed for surgical cases that require a full schedule, multiple roles, and workflows.
3. How do I add participants to a case?
   • Use the "+" button within the case to add participants.
4. Can I clone a case?
   • Yes, use the "Actions" button in a case to clone it.
5. How do I reschedule a case?
   • Use the "Actions" button and select "Reschedule."

Templates

1. Where can I find email templates?
   • Navigate to the "Templates" tab.
2. How do I create custom email templates?
   • Use the "Templates" tab to make custom email templates.
3. Can I schedule emails?
   • Yes, you can schedule emails during case creation when you include an "Email Scheduler" step. Set the date and time within that step.
4. How do I add CPT codes to a template?
   • To add CPT codes, include a "CPT Step" in your case. You can then search and add the codes within that step.